Shipping & Returns Policy

01Shipping & delivery

We ship from our logistics centre in the Netherlands using DHL Express.

Order processing

1–2 business days

Netherlands delivery

2–5 business days

Other EU countries

4–8 business days

These times are estimates. Shipping fees are calculated at checkout. We use recyclable packaging and keep packaging materials to a minimum wherever possible.

Once your order ships, we will email you a tracking link. If the link is missing, or your parcel appears delayed or lost, contact us. We will investigate with the courier and keep you updated.

If a parcel is returned because of an incorrect address supplied at checkout or repeated unsuccessful delivery attempts, reasonable reshipping costs may apply. We will explain any charge before arranging a new shipment.

02Returning your order

For online consumer purchases of goods, you can withdraw without giving a reason. Notify us within 14 days, starting the day after you receive your goods. If one order is delivered in separate parts, this period starts the day after you receive the last part.

Email admin@vj-enterprise.com with a clear statement that you wish to withdraw. Please include your name and order number so we can identify your purchase. You may also notify us by another clear statement using the contact details below.

• Send the goods back within a further 14 days after notifying us.
• You may inspect the goods as needed to assess their nature, characteristics and functioning. A deduction may apply for loss in value caused by handling beyond this.
• Please include all accessories. Use the original packaging if available, or suitable protective packaging.
• You pay the direct return postage for a change-of-mind return. We cover necessary return costs for faulty, damaged or incorrect goods.

Contact us for return instructions and the correct return destination. Your withdrawal notice does not require our approval. Keep proof of dispatch until your return has been resolved.

03How refunds work

We reimburse you within 14 days of receiving your withdrawal notice. For goods, we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever happens first.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

When you withdraw from the full goods order, we also refund the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery option you selected are not refundable.

04Damaged or faulty goods

If your goods arrive damaged, develop a fault or differ from what you ordered, contact us with your order number and a description of the issue. Photos or a short video can help us assess the problem.

We will arrange repair or replacement without charge where required by law, including necessary return costs. Where the legal conditions are met, you may instead be entitled to a price reduction or refund.

Your statutory rights are not limited by this policy or by the duration of any commercial warranty.

05Installation & consultation

A separately purchased installation or consultation service has a 14-day withdrawal period starting the day after the service agreement is made.

Starting a service during that period requires your express request. If you then withdraw, a proportionate charge for work already provided may apply where the legal requirements have been met.

The right of withdrawal ends after the service is fully performed only if you expressly agreed to early performance and acknowledged that this would end your withdrawal right upon completion.