FAQ’s


The Products

What is the origin of the Extra Virgin Olive Oil Knolive and Hispasur?
The Spanish Extra Virgin Olive Oil Knolive and Hispasur originin from Priego de Córdoba in the region of Andalusia. The olives come from ancient trees that grow on the high grounds in Sierra Subbética National Park in Cordoba, the region known worldwide for the quality of olive oil. This is due to the nature of the soil, the climate, the many hours of sunshine and the location.

A large part of the olive trees is located in the heart of the Sierras Subbética Nature Park. Numerous aromatic fragrant oaks, eucalyptus, pine trees, cacti and cypresses can be found here. This also applies to herbs such as rosemary, thyme and wild roses.

Harvesting in the mountainous area is difficult and can only be done by hand. This gives the olive oil a specific taste that you won’t find anywhere else.

I want to buy larger qantities of Extra Virgin Olive Oil Knolive and/or Hispasur, do you offer retail prices?
For special prices of larger quantities (boxes, pallets, containers) please contact us.

Why do not all the Geometric Objects and Jewellery have prices?
All the Geometric Objects and Jewellery will be handmade exclusively for you. Prices vary due to fluctuation of the Gold currency, your choice of Crystals and according to your other personal customized wishes.

Please contact us for further advice and detailed information. We are happy to assist you.

I would like to experience more about the Geometric Objects and Jewellery, do you have a  shop I can visit?
During the year you can visit us every week(end) at fairs, events or markets at different locations. Please look at our `Event Calendar` for specific dates and places or contact us for further information.

I like to try out the `Energy Massage Professional Table‘,  is this possible?
This is possible.  You can visit us every weekend at fairs, events or markets at different locations. Please look at our `Event Calendar` for specific dates and places or contact us for further information.

If I want to have a painting or portrait made, how long will this take?
Depends on your wishes , the delivery time for a portrait or painting will take approximately 3 weeks.

Payment options
Which payment options do you offer?
At our online shop you can pay with:

  • Direct bank transfer
  • Cash on delivery
  • Visa Card
  • PayPal

Shipping & Delivery
Do I have to pay shipping costs?
We offer free shipping within the Netherlands.  For all other countries shipping costs will be charged. The costs depends on the size and weight of the package and the shipping method of your choice:

  • DHL
  • FedEx
  • TNT
  • Ordinary Post

Do I have to pay additional costs, like import duties, taxes, and charges?
Import duties, taxes, and charges are not included. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Can I track my order?
After your order has been shipped, we will send you an Track & Trace code via e-mail. In this way you will always be informed about the status of your tracking.

Returns
Can I return an item?
Because all the products are for direct personal use, it is not possible to return or exchange any items.

Please contact us for more information.